Frequently asked questions.

Hubl is available on iOS and Android mobile, iPad and Android tablets, as well as Apple Macs with an M1 chip. Multiple users can login and use the app at the same time.

We've designed Hubl for mobile and tablet to give you the best possible experience. Making an app work on both desktop and mobile means compromising on usability — and we don't want that for you. The only part of Hubl available on desktop is the Reporting Dashboard, which is built for admin and management tasks. At Hubl, we're all about making your experience smooth, simple, and enjoyable, so you can focus on what really matters.

Yes. The Hubl app has been reviewed by EHOs, more specifically the Richmond, Wandsworth and Merton local authorities.

Yes, digital checks are simply presented in another format and are essentially the same thing as printed ones. What's more, our standard checklists have been reviewed by environmental health officers.

You can trial the Hubl app for free for 14 days. Simply contact us via the website or email (support@cfscompliance.co.uk) and we'll send over the login details and instructions for your trial. There is no automatic subscription, obligation or payment.

We have a set of standard checklists which have been reviewed by environmental health officers. However, we can fully customise your checklists if you're on our Grande or Venti plan.

Yes, Hubl can help you manage food safety within your establishments with increased efficiency and confidence. No more panicking or flipping through paperwork when an environmental health officer is inspecting your premises.

Yes. The Hubl app can store both your Food Safety Management System (your HACCP plan) and your Health & Safety Management System. We create FSMS and HSMS documents (tailored to your business) that are digital and interactive, so it's very easy to find information when you need it.

No training is required to use the Hubl app. Designed for the front user, Hubl is very intuitive to use and features colour-coded elements to help you navigate it. What's more, Hubl includes guidance based on best practices as defined by the Food Standards Agency. If you do require any assistance, we're happy to help — simply call us on 0845 026 7745 or drop us an email and we'll get back to you as soon as possible.

You can choose on which days your business operates on the Hubl app. Simply go to the Dashboard > Settings. In General Settings, you can then change your operational days. For example, if you are closed on Mondays, you can disable Monday in the app's settings.

Absolutely. Hubl was created by food hygiene consultants with decades of experience in the industry. As such, we'd be happy to help with anything from your HACCP plan to site audits.

If you're not sure how to use the app, we'd be happy to help. You can either request a demo, whereby we'll show you all the features and settings, or you can check out our YouTube page, which has lots of useful videos.

You shouldn't come across any issues while using the Hubl app. If this happens, please drop us an email (support@cfscompliance.co.uk) and we'll look into fixing it as soon as possible.

Yes, the Hubl app can be used offline. You'll only need to connect it to WiFi at the beginning and end of every day to allow the information to be uploaded from the app to the servers. Make sure you're connected to WiFi when you're setting up the app too, i.e. using the Setup Wizard.

Yes, Hubl is available on iOS and Android internationally.

Yes, Hubl's data and your records are backed up on EU servers regularly so that no data can be lost.

Any changes you make to your checklists on the dashboard will take effect based on their frequency: daily checklists update the next day, weekly checklists update at the end of the week, and monthly checklists update at the end of the month. This delay is in place to prevent data corruption and ensure your records remain accurate.