Category: Industry Insights

  • Food safety resolutions

    Food safety resolutions

    7 operational changes that will deliver big results in 2026

    In 2026, the food service and hospitality industry will continue to evolve in response to tighter regulations, rising consumer expectations, and increasing complexity around compliance.

    One thing is clear, food safety is no longer just about ticking boxes – it’s about adopting smarter, data-driven operational systems that protect your customers and your business.

    Here are seven strategic operational changes that food businesses should resolve to make this year – changes that can dramatically impact food safety, staff performance, and operational efficiency.

    1. Ditch paper notebooks – go digital with a food safety app

    One of the biggest shifts in food safety management is moving away from paper records – often cumbersome, easy to lose, and hard to audit – to digital food safety apps that streamline and standardise processes. 

    Hubl, for example, replaces traditional food safety diaries with an intuitive, paperless system that delivers real-time data and reporting across checklists, temperature logs, deliveries, and corrective actions. 

    Digital records aren’t just easier to manage – they’re easier to analyse, share, and defend during inspections

    Better visibility and accountability for teams, and improved readiness for Environmental Health Officer (EHO) inspections.

    Chef using an app

    2. Standardise your daily and weekly checklists

    Consistency is at the heart of good food safety management. Digital apps allow you to create standardised, EHO-reviewed checklists for all sites and shifts. 

    With built-in guidance (for example, best-practice temperature recording), you ensure that every task is completed properly and recorded accurately each time. 

    Reduced human error and data gaps become a key driver for compliance and hygiene ratings.

    3. Capture real-time data & corrective actions

    Instead of writing down observations and filing them away, digital systems allow teams to log issues as they happen and document the action taken in response. 

    This level of detail – like noting temperature deviations with comments and photos – not only boosts traceability but shows auditors exactly how your team responded. 

    Fast, transparent corrective actions that can prevent small issues turning into serious hazards.

    4. Centralise documents – store your HACCP/FSMS on one platform

    Many food businesses struggle to keep track of Hazard Analysis Critical Control Point (HACCP) plans or Food Safety Management Systems (FSMS) when they’re buried in filing cabinets. 

    Modern digital apps let you store all FSMS/HACCP and safety documentation in one secure, searchable place, accessible to everyone who needs it. 

    Auditors and EHOs can instantly view your digital documentation during inspections, improving your credibility and simplifying compliance.

    5. Use automated alerts and reminders

    One of the biggest challenges with manual systems is remembering when to complete a task. 

    Digital food safety platforms can send automated reminders for daily checks, weekly reviews, or overdue critical control points – so nothing falls through the cracks. 

    A culture of proactive safety, not reactive paperwork.

    Staff training

    6. Train and empower your team with built-in guidance

    A good digital tool does more than just record data – it educates. Systems such as Hubl embeds best-practice guidance into their checklists, helping staff understand why they’re doing what they’re doing and training them on the job. 

    This equals better-trained teams who are confident in food safety practices and more consistent in compliance.

    7. Leverage analytics to drive continuous improvement

    Digital food safety systems produce a wealth of data that can be monitored by managers, on tools such as Hubl’s reporting dashboard.

    By analysing trends over time (e.g., recurring issues), managers can identify patterns, optimise processes, and train staff where needed. 

    Data-informed decisions that improve performance and help you stay ahead of regulatory changes.

    Bonus resolution: embrace sustainability

    One often-overlooked advantage of going digital is its positive environmental impact. 

    The elimination of paper consumption – along with related consumables like printer ink – supports broader sustainability goals while reducing operational costs. 

    The food industry is competitive and highly regulated – but adopting smart operational changes in 2026 doesn’t have to be overwhelming. 

    Whether you’re a single-site café or a multi-location chain, modern digital tools like Hubl can transform your food safety management by making compliance easier, insights clearer, and teams more confident. 

    Your 2026 resolution? Think digital first – and watch food safety become less of a burden and more of a strength that differentiates your business.

  • New FSA food allergen guidance: what every food business needs to know

    New FSA food allergen guidance: what every food business needs to know

    Food allergen management is not just best practice – it can be lifesaving. Mismanagement of allergens can lead to severe health consequences, and that’s why the Food Standards Agency (FSA) has released updated guidance specifically for the out-of-home (OOH) sector.

    This includes any food business that prepares and serves food outside the home, such as:

    • Restaurants & cafes
    • Market stalls & food trucks
    • Canteens & leisure venues
    • Schools, hospitals, care homes
    • Online food providers
    A freshly baked loaf of bred labelled as gluten free

    What is the Food Standards Agency allergen guidance?

    The 2025 Food Standards Agency allergen guidance recommends all out-of-home food businesses providing non-prepacked or “loose” food share allergen information in writing providing information of the 14 allergens to consumers. This applies to both in-person and online food sales.

    This should not replace staff asking about allergies – verbal communication is still key.

    Instead, the goal is to enhance food safety by making allergen information clearer, more accessible, and more consistent. This supports people with food allergies or intolerances in making safer dining decisions.

    Though not legally required, this best practice is a strong step toward safer, smarter allergen management.

    Is your allergen matrix up to date?

    See what an allergen matrix must contain, how UK allergen law applies to your menu, and how Hubl keeps one live matrix across every site you run.

    Read the allergen matrix guide

    How this benefits your food business

    Following Food Standards Agency allergen best practice can directly benefit your business by:

    • Supports compliance with UK food safety laws such as Natasha’s Law
    • Showcasing your due diligence in allergen management
    • Build trust and transparency with customers – vital for loyalty and reputation
    • Enabling staff confidence in handling allergy-related queries, reduce errors in allergen communication
    • Providing consistency in allergen communication across the industry

    Food Standards Agency resources

    Food Standards Agency have free tools available such as printable posters to help support business with the implementation for this new allergen best practice. 

    Ready to make allergen management effortless?

    Correctly managing food allergens is a conscience for any food related business, discover how Hubl’s allergen feature can help you manage this with ease, keeping your business – and your customers – safe and confident.

  • Grow your food business this summer

    Grow your food business this summer

    Spring is in the air, and with it, people are emerging from their winter hibernation. For those in the food and beverage industry, this is the perfect time to shake things up. After the run up to Christmas, Summer is the next busiest time for those in the hospitality sector. So, how can you make the most of this season to drive business growth and boost brand awareness that will benefit you throughout the entire year?

    Group of friends enjoying food and drinks in a pub garden

    Strategies to grow your food businesses this summer

    Seasonal Menus

    Refresh your menu for summer with light, cooling options to beat the heat. Expand your salad selection and classic BBQ favorites, adding your unique twist and some fruit-based desserts. Shift your marketing focus from warming coffees to refreshing iced coffees, smoothies, and ice creams. You might also want to introduce light snacks like cheese boards and dips—perfect for pairing with a glass of Pimm’s under the sun.

    Outdoor Dining

    Now’s the perfect time to evaluate your outdoor space and find ways to make it more inviting, encouraging customers to choose your establishment on warm summer afternoons. Could you set up a pop-up bar outside to keep the crowds flowing? If you don’t have an outdoor space, such as being located on a high street or running a food truck, don’t worry—there’s still a solution. You can apply for a license to place tables and chairs on the pavement or in a nearby park through your local council. Even a few chairs can make a big difference in how customers engage with your business, encouraging them to order an extra drink, snack, or appetizer. Alternatively, setting up a convenient takeaway window or “hole-in-the-wall” option lets passersby easily grab something for their picnics or summer gatherings.

    Summer Events

    The summer season is packed with outdoor festivals, open-air cinemas, county shows, and music events, all seeking unique food vendors to cater to the crowds. These events are not only a fantastic way to have a lucrative weekend, but they also offer great opportunities to boost your brand awareness with new audiences. Everyevent is a UK-wide catering booking platform designed to connect event organisers with local, professional caterers for all types of events. Launched in 2023, Everyevent already features over 1,600 vetted caterers, including food trucks, pop-up kitchens, caterers, and more. Event organisers can browse Everyevent’s database to view local catering options, menus, and directly contact food businesses like yours. From small gatherings to large-scale festivals, Everyevent covers a wide range of events throughout the UK. The platform is designed to make event catering seamless, efficient, and stress-free for both organisers and caterers. Why not explore Everyevent and see how they can help grow your business?

    Crowd of people enjoying food at at outdoor festival

    Not set up to cater external events? Consider hosting your own to attract the summer crowds. Outdoor barbecues, live music, and family-friendly events are exactly what people are looking for to enjoy the warm weather.

    Marketing Focus

    Seasonal promotions: run limited-time discounts, combo offers, or “summer packs” to attract customers looking for deals.

    Social Media engagement: share behind-the-scenes content, summer recipes, or customer testimonials. Use seasonal hashtags to boost visibility and engage with potential customers who are looking for summer experiences.

    Email campaigns: send out summer-focused newsletters offering special promotions, new menu items, or recipes that highlight summer flavors. This keeps your loyal customers in the loop and entices them to visit more often throughout the season.

    Collaborate with other Local Businesses

    Explore partnerships with like-minded local businesses to create cross-promotion opportunities. Consider teaming up with a local brewery, tourist spot, bespoke lifestyle brand, fitness center, or yoga studio to offer mutual promotions and bundle deals. These collaborations can help attract a wider audience, increase brand exposure, and provide added value to your customers, benefiting both businesses in the process.

    By aligning your food business with the vibrant energy of summer, you can draw in a steady stream of customers eager to enjoy seasonal flavors, outdoor dining, and exciting events. This seasonal shift offers the perfect opportunity to connect with your audience and create memorable experiences that keep them coming back all season long.

  • Elevate your food hygiene standards – the importance of food hygiene training

    Elevate your food hygiene standards – the importance of food hygiene training

    Training in food hygiene is not just a regulatory requirement but a critical element in ensuring the safety and well-being of consumers. 

    Proper training helps prevent foodborne illnesses, promotes best practices in food handling, and ensures compliance with local and national food safety regulations.

    Moreover, understanding and adhering to the guidelines set forth by Environmental Health Officers (EHOs) can help businesses achieve high food hygiene ratings, which are crucial for their reputation and success.

    Here we share some insights from an expert, Natalie Stanton, Environmental Health Officer, and how she has created her very own Level 2 Food Hygiene course to help food businesses with their food safety.

    Natalie Stanton

    Can you share your professional background and experience as an Environmental Health Officer (EHO)?

    “I studied the MSc in Environmental Health at The University of Birmingham. I then undertook a 12-month work placement at Chelmsford City Council.

    After completing a portfolio demonstrating my practical work experience (gained during the 12-month work placement), a professional interview, and an examination, I qualified as an Environmental Health Officer.

    Since then, I’ve worked for 5 local authorities, including 2 London Boroughs. I’ve also worked in the private sector as a Food Safety Advisor to ExCeL London and as an auditor and in-house trainer for a number of private clients.”

    What inspired you to create your own Level 2 Food Hygiene course?

    “As an EHO, my priority is that people actually know how to work safely. This means they actually need to learn from training rather than it be a tick-box exercise to get a certificate.

    From years of teaching food hygiene training face-to-face, I’m fully aware of the benefits.

    The key one being it’s more engaging, especially if the course is delivered by an expert.

    Someone like an Environmental Health Officer (EHO) or food safety professional, who can share stories and examples to make it more memorable. Stories stick. Facts and figures don’t!”

    How did you determine the curriculum for the course? Were there any specific guidelines or standards you followed?

    “I was aware of the syllabuses covered by other respectable online training providers. I also used my experience as an Environmental Health Officer to ensure the course covered the things that someone needs to know to prepare food safely.

    For added credibility, I had Peterborough City Council independently review the course and they issued what’s known as ‘assured advice’ against it. They confirmed that the online educational tools provided by the Safety Expert Training Ltd meet the expectation of Level 2 in Food Hygiene training.”

    Natalie Stanton Level 2 Hygiene course

    The Level 2 Food Hygiene course covers essential topics, including:

    – Food Safety Overview

    – Food Safety Hazards

    – Refrigeration, Cooling, and Cold-holding of Foods

    – Cooking, Reheating, and Hot-holding of Foods

    – Safe Food Storage

    – Food Safety Management

    – Food Handlers and Personal Hygiene

    – Cleaning and Disinfection

    – Food Premises and Equipment

    – The Law in Relation to Food Safety

    What sets your course apart from other food hygiene training programs available in the market?

    “The main unique selling point is that the course is created and delivered by myself as an Environmental Health Officer. With food safety, you want to get it right the first time, so it makes sense to learn from an Environmental Health Officer.

    The benefit is that food handlers will have the opportunity to learn how EHOs think, what they look for during a food hygiene inspection, and feel more engaged being taught by an expert.”

    Accessibility and engagement

    The course can be accessed on all many devices including mobile phones, tablets, laptops, and computers with subtitles provided.

    As the course covers the basics of food safety, it is suitable for all ranges including someone with no previous experience of working with food.

    The course videos can also be watched as many times as the learner needs, along with unlimited free retakes in case a learner does not pass the exam for the first time.

    Natalie is also planning to create more food safety-related courses in the future, including allergen awareness and Level 3 Food Safety & Hygiene for Catering.

    “As an Environmental Health Officer (EHO) and educator, seeing food businesses succeed and achieve high food hygiene ratings is incredibly rewarding. The joy of receiving positive feedback from clients who have achieved a 5-star Food Hygiene Rating fuels the passion for making food safety as simple and interesting as possible. This dedication to helping businesses navigate the complexities of food safety regulations and practices ensures that they not only comply with standards but also thrive in their operations.”

    Food safety training is an essential resource for food handlers across the food industry, the Level 2 Food Hygiene course takes around 2-3 hours to complete and has been designed to meet the requirements of all environments that need food safety, from restaurants to home caterers, costing from £19.80.

    For more information and to sign up for the Level 2 Food Hygiene course, you can visit this link.

  • What happens during an EHO inspection: the process, the scoring and what comes after

    What happens during an EHO inspection: the process, the scoring and what comes after

    Most food businesses only learn how an EHO inspection works when the officer is already standing in the kitchen. This guide walks through the visit from the knock at the door to the letter that follows: what the officer does, what they score, and how the numbers turn into the food hygiene rating on your door. If you want to check your own kitchen first, our free EHO inspection checklist covers the 24 checks officers make.

    chef writing on board

    Who inspects you, and when

    Food hygiene inspections are carried out by Environmental Health Officers (sometimes called food safety officers) from your local authority. Every registered food business is given a risk rating after each visit, and that rating sets how often you are inspected: the highest-risk premises are visited at least every six months, the lowest-risk every two to three years, with most restaurants, cafés and pubs somewhere in between. A newly registered business is usually inspected within its first few weeks of trading.

    Routine inspections are unannounced. Officers can arrive at any reasonable time, including during service, at weekends and in the evening, and they have a legal right of entry under the Food Safety Act 1990. You can ask them to wait a few minutes while you finish a delivery or a rush of orders. You cannot turn them away, and obstructing an officer is an offence in its own right.

    How the visit runs

    A typical inspection of a restaurant kitchen takes one to two hours, longer for larger or multi-kitchen sites. Most officers follow the same shape.

    1. Arrival. The officer shows identification and asks for the person in charge. They will explain the purpose of the visit and may ask what has changed since the last inspection.
    2. The walk-through. They follow the journey food takes through your premises: the delivery door, dry and chilled storage, preparation areas, cooking, cooling, hot holding and the pass, then cleaning and waste. Expect them to open fridges, probe food with their own thermometer, check date labels, look under equipment and behind it, run the hot tap at the handwash basin and look for evidence of pests.
    3. Questions for the team. Officers ask the people on the section, not the manager. What would you do if a customer said they had a nut allergy? What happens if that fridge reads 9°C? Where is the cleaning schedule? A confident, correct answer from a junior member of staff tells the officer more than any folder can.
    4. The paperwork. They will ask to see your food safety management system (Safer Food Better Business or your own HACCP-based plan), temperature records, cleaning schedules, training records, allergen information, pest control reports and evidence that actions from the last report were closed. Anything that cannot be produced within a minute or two tends to be treated as missing.
    5. The close. Before leaving, the officer summarises what they found, explains any legal contraventions and the action expected, and in most cases tells you the food hygiene rating there and then.
    Food inspector in kitchen

    How the food hygiene rating is scored

    The rating is not a gut feeling. The officer scores three areas separately, and the arithmetic is public.

    • Hygienic food handling (cooking, cooling, reheating, storage, cross-contamination): scored 0, 5, 10, 15, 20 or 25.
    • Structure and cleanliness of the premises (layout, condition, lighting, ventilation, pest control, facilities): scored 0, 5, 10, 15, 20 or 25.
    • Confidence in management (your food safety management system, records, training and track record): scored 0, 5, 10, 20 or 30. Note there is no 15: a weak system jumps straight from 10 to 20.

    Lower is better. The three scores are added together and the total gives a provisional rating: 0 to 15 is a 5, 20 is a 4, 25 to 30 is a 3, 35 to 40 is a 2, 45 to 50 is a 1, and anything above 50 is a 0. Then a second rule applies: the worst single score caps the rating. To get a 5, no area can score more than 5. For a 4 or a 3, no area can score more than 10; for a 2, no more than 15; for a 1, no more than 20.

    That cap is where most surprises come from. A kitchen scoring 5 for hygiene and 5 for structure but 20 for confidence in management has a total of 30, which looks like a 3. Because 20 is above the limit for a 3, the rating drops to a 2. Clean kitchen, good practice, no usable records: two bands lost on paperwork alone.

    chef with tablet

    What happens after the inspection

    A written report follows, usually within a couple of weeks. It lists any contraventions of food hygiene law, recommendations, and deadlines. What comes with it depends on what was found.

    • Advice or an informal letter for minor issues, with a date by which they should be fixed.
    • A hygiene improvement notice where the law has been breached: a legal notice with a deadline, and an offence if it is ignored.
    • A hygiene emergency prohibition notice where there is an imminent risk to health, which closes the premises or the affected part of it until the risk is removed.
    • Prosecution for the most serious or repeated failures.

    Your rating is published on ratings.food.gov.uk. In Wales and Northern Ireland you must display the sticker at your entrance; in England display is voluntary, but customers, delivery platforms and corporate clients check the website anyway. If you think the rating is wrong you have 21 days to appeal, and you can add a right-to-reply comment that is published alongside it. Once you have fixed the issues you can ask for a re-rating visit. Some councils charge for this, so it is worth getting everything right before you ask.

    The five things that decide your score

    Across hundreds of inspections the same handful of failures account for most lost bands. In rough order of how often they cost a rating:

    • Records that do not exist, or cannot be found while the officer waits. Temperature logs, cleaning schedules and training records are the big three.
    • Fridges or hot-holding equipment out of temperature at the moment the officer probes them.
    • Raw and ready-to-eat food sharing storage, boards, cloths or prep space.
    • Allergen information that does not match the current menu, or staff who cannot explain the allergen procedure.
    • Cheap, visible structural faults: a blocked handwash basin, a cracked tile, a damaged chopping board, a gap under the back door.

    None of them is difficult to fix. All of them are easy to miss when you are busy, which is exactly why officers find them. Walk your kitchen with the free EHO inspection checklist before the officer does, and if you would rather the records looked after themselves, try Hubl free for 14 days.

    Free download: the EHO Inspection Readiness Checklist

    The 30-minute walk-through to do before the knock at the door — 24 checks, the four questions officers put to your team, and the exact temperatures they expect to see.

    Get the free checklist

    For a takeaway or delivery-only kitchen the rating decides whether the apps keep you listed. Our food safety for takeaways and dark kitchens page covers the platform thresholds, the re-rating visit and what officers check first.

    Before the officer arrives, find out where you stand: our three-minute EHO readiness self-check scores your kitchen across the three areas officers use and shows the gaps to close first.

  • 7 strategies to reduce staff turnover in hospitality

    7 strategies to reduce staff turnover in hospitality

    It’s commonplace to see staff-wanted signs sitting in windows and on doors of restaurants, pubs, and cafes. Any owner will tell you the most challenging part of running a food service business is staffing. Finding hard-working, loyal staff is not an easy task.

    According to data from Fourth, despite staffing numbers across hospitality being at a two-year high, with the overall headcount up 21.7% from June 2021, the sector is still struggling with high staff turnover, with 5.7% of the workforce leaving in June 2022.

    The sector is already facing challenging levels of staff shortages. According to the Office for National Statistics (ONS) the number of hospitality job vacancies increased by 83% between March and May 2022 compared to the same period in 2019.

    High staff turnover can not only be frustrating but affect your bottom line. The time and money that goes into advertising, interviewing, and training staff over and over again, is most likely harming your business and preventing you from investing in other areas.

    Yes, the hospitality industry as a whole is facing huge staffing challenges however, your business doesn’t need to reflect these challenges. There are some simple strategies you can put in place to retain your staff and reduce your staff turnover.

    Calculate your staff turnover

    First things first carry out your very own employee turnover health check. To improve your staff turnover, you need to be aware at what point you are stating from- the real size of the problem and not just your perception. For this, you need to calculate your staff turnover ratio, it’s easier than it sounds.

    How to make the calculation

    Divide the number of employees who have left by the average number of employees it takes to be fully staffed, and then multiply the resulting number by 100 to get a percentage.

    Example

    Last year you lost 15 employees. Typically your restaurant is fully staffed with 25 employees

    15 divided by 25 = 0.6

    0.6 multiplied by 100 = 60%

    That is a big number. The hospitality sector has an employee turnover rate of 30%, which is double that of the UK average.

    7 ways to reduce staff turnover

    1. Hire the right staff

    Reducing staff turnover starts with hiring the right people. When you are short-staffed, it is tempting to hire whoever walks through the door; this could be more harmful to your business than being short-staffed. Staff attitude and due diligence can cost you customers and damage a reputation that has taken years to build.

    Assess, examine, and verify

    Assess their attitude, experience, skill set, and desire for the job by asking a range of questions in a face-to-face interview. Ask scenario-style questions to get a feel of how they will respond to situations.

    Examine the answers. Do they hold the skills you are looking for? Will they fit with your business culture? Could you see them getting on with the rest of your team? A well gelled team is vital in reducing staff turnover. Personality can sometimes be more important than qualifications.

    Verify, check references, and be sure that they are as good as they seem and not just spinning you a great sales pitch.

    2. Offer fair pay

    The core reason why people leave their hospitality job is pay. By providing competitive pay you will attract more applicants. Offering small regular pay increases will retain the staff you already have. Low pay may seem a surefire way to cut costs however, it will almost certainly result in a high staff turnover. Just think about the time, energy, and money that goes into recruiting and training, not to mention the disruption it has on your business.

    3. Control over work and shift patterns

    We know giving staff control over the shifts that they work is not always doable, however, if you are seen to be accommodating when possible it can go a long way. According to a survey by YouGov, unsociable working hours are one of the top reasons the sector suffers from a low annual staff retention rate.

    4. Provide quality training

    Set your staff up for success and provide them with the knowledge and skills to help you grow your business. Providing training not just at the start of employment but on a regular basis will show you value them and create a more loyal employee.

    Also, cross-train staff so they are able to do multiple different tasks, allowing them to learn new skills, show that they are trusted with new responsibilities, and prevent them from getting bored. Cross-trained staff is also helpful when other team members are sick or leave, allowing you to continue business operations as normal.

    5. Show your appreciation

    It may sound simple, but in a busy work environment, saying “Thank you” to staff is often forgotten. Acknowledging hard work is appreciated by staff and often provides increased motivation.

    6. Offer opportunities for advancement

    Many employees leave jobs as they feel they can not advance their career. Talk to your staff, learn what they are interested in, and support staff keen to progress within the company. Encouraging them to move up the ladder will reassure them that they should continue to work for you.

    7. Conduct exit interviews

    It allows your employee an opportunity to open up about why they have chosen to leave. Your job as an owner or manager in an exit interview is to listen, try not to feel the need to justify your actions. Use the feedback to address any issues and make improvements within the business.

    According to Deputy data, the hospitality sector has an employee turnover rate of 30% – double that of the UK average. But your business doesn’t need to reflect this industry average. Look after your staff by using the above strategies, and free up your time and energy to focus on growing your business.

    References:

    Average of 6% of hospitality staff leave jobs each month, report claims, The Carter, Accessed in November 2022

    Retaining-Staff, UKhospitality, Accessed in November 2022

  • Starting a street food business: top tips & insights

    Starting a street food business: top tips & insights

    Whether you’re in the early stages of researching the industry or already looking for street food trucks for sale, we’ve put together a list of practical tips and useful information for aspiring street food entrepreneurs.

    Starting a street food business has many benefits. First of all, everyone’s got to eat so there’s definite market potential. Secondly, there are low startup costs and legal entry barriers. Lastly, you get to work independently and be your own boss.

    blue coffee street food van with a chalkboard menu

    Do your research

    As with any new venture, you want to be as prepared as possible before starting a food street business. This means laying out a solid business plan, researching your market in-depth, and testing all your menu options.

    As the UK faces a recessionary period, customers are turning to low-price options when eating out, which may present an opportunity for street food businesses, according to Euromonitor International.

    Check out Business Gateway’s market report for a snapshot of the industry as well as key stats and helpful resources to get you started.

    Check out Street Food Central’s profitable food ideas to kick-start your business, from roast dinner wraps and burgers to pizzas and smoothie bowls.

    Make sure to research the following elements before launching your business:

    • Legal requirements
    • Food safety
    • Menu & ingredients
    • Customers
    • Competitors
    • Pricing & costs
    • Location
    • Setup

    Food safety records – opt for digital instead of paper

    If you’re running a mobile food business, it can be tricky to carry all your food hygiene paperwork with you everywhere you go. You probably have limited space and things can get unorganised very quickly. This is where digital food safety records come in handy.

    Digital, smart solutions (like Hubl) help keep all your records in one place – including your due diligence checklists, temperature logs, delivery records, and more. They can even store your HACCP plan, i.e. your food safety management system. This allows you to cut costs, save valuable time and be more sustainable.

    Did you know? A survey by Deloitte (2021) reports that 32% of consumers are highly engaged in adopting a more sustainable lifestyle.

    Finding a strategic, high-margin location

    According to Euromonitor International, finding the right location for your street kiosk or truck will be even more important in a post-covid world, as “the lifestyle of many will differ from that of pre-pandemic times”.

    Make sure to assess which locations offer higher margins. Consider locations close to offices and other workplaces as people gradually return to work. You can also consider food festivals, markets and transport locations such as train or bus stations.

    woman and child in front of ice cream van

    Marketing your street food business

    There are many ways you can promote your street food business. Here are some cost-effective marketing avenues to explore:

    You can use Instagram to feature food images and tell customers where they can find your food van or stand on a specific day.

    Check out @thecheesetruck’s page for inspiration. A mobile British cheese and wine supplier, they’ve got an impressive following of over 20k people.

    Top Tip: If you’re using Instagram, make sure to use geotags. These allow users searching in your location to quickly and easily find your business.

    Don’t forget to create your own hashtag for your street business either (e.g. #thecheesetruck). Customers will feel encouraged to post about your mobile business using this same hashtag, which can help you create a great community of brand ambassadors.

    Instagram is free to use (unless you’re running paid ads), and you don’t have to buy any expensive equipment to photograph or film content – a phone with a good camera should be enough.

    It’s also good to think about how to market your brand offline/locally. You can create business cards and distribute flyers with special offers, for example. You might want to consider using recycled papers for this.

    You can encourage customers to revisit your street cart, stall or kiosk with loyalty cards or by offering discounts if they bring a friend.

    You can also give out free food samples to help increase brand awareness and test new products (just don’t forget to take food safety procedures into consideration).

    person wearing apron organising street food truck

    Summary

    Street food is an exciting business, but getting started can be quite daunting.

    From swapping your food hygiene paperwork for a digital solution to utilising Instagram to market your food truck or stand, we’ve shared lots of practical street food business tips to help you on your journey.

    Here at Hubl, we love talking about all things hospitality. Whether you’re looking for ways to improve your food hygiene score, or researching restaurant sustainability practices, we’ve got you covered.

    References:

    Start a Street Food Business, streetfood.org.uk, accessed February 2022

    Street Stalls/Kiosks in the United Kingdom, Euromonitor International, Accessed February 2022

    How To Start A Profitable Street Food Business In the UK – 2020, Street Food Central, Accessed February 2022

    19 Profitable Street Food Business Ideas for 2021, Street Food Central, Accessed February 2022

  • 15 easy ways to make your restaurant more sustainable

    15 easy ways to make your restaurant more sustainable

    Looking for advice on how to make your restaurant, coffee shop or pub more sustainable?

    Here’s our comprehensive guide to becoming a more environmentally friendly establishment, featuring low-cost and easy-to-implement tips for different areas of your business.

    Why is restaurant sustainability so important?

    Now more than ever, businesses are expected to rethink and transform their practices to ensure they’re operating in a sustainable, environmentally friendly way. The hospitality industry is no exception.

    UKHospitality Chief Executive Kate Nicholls sees sustainability as “arguably the key issue of our time” and believes “It will become more important and hospitality needs to lead efforts to promote sustainability yet further”.*

    Furthermore, according to a 2021 survey from Deloitte, 32% of consumers are highly engaged in adopting a more sustainable lifestyle.

    When it comes to restaurants and takeaways, Deloitte reports that 13% of consumers are actively opting for establishments that embrace sustainability values and practices.

    Therefore, food establishments need to plan, strategise and implement green practices to help reduce their carbon footprint as well as meeting the demands of increasingly eco-conscious consumers.

    How to become a more eco-friendly restaurant

    You want to make your restaurant more sustainable. Your customers are starting to ask about where you source ingredients and how you’re managing food waste. You feel you have a social responsibility to rethink your business practices and finally implement change but you’re unsure where to start.

    We’ve put together 15 practical tips to help you adopt more eco-friendly practices. From reducing the usage of plastic to switching to digital food safety solutions, here’s how you can embrace sustainability:

    1. Check your carbon footprint

    Knowledge is power. You can find out your estimated carbon footprint (and personalised steps to reduce it) on a science-based carbon calculator like Giki Zero.

    You can even scale your impact by encouraging your team to join – and promote their engagement with fun features like leaderboards. This can be a great way of reducing water and plastic usage, minimising your carbon footprint, and more.

    2. Offer more vegetarian & vegan options

    According to the Food and Agriculture Organization of the United Nations, global livestock production makes up 14.5% of all human-caused emissions. Reducing the consumption of meat and dairy products, and replacing them with plant-based options, is considered to be one of the best ways to reduce an individual’s carbon footprint.

    What you can do:

    See if you can replace some of your meat dishes with plant-based alternatives. Discuss your menu with your chefs to check how this can be actioned. You could start by replacing your less popular or profitable dishes, for instance.

    Many world-renowned restaurants have already started implementing menu changes to support more climate-friendly eating habits.

    3. Say goodbye to single-use plastic

    According to the Sustainable Hospitality Alliance, single-use plastics have become a worldwide sustainability issue.

    It’s common for restaurants to utilise single-use plastics, which contributes to an increase in pollution and negatively impacts wildlife. This is why it’s so important to reduce their usage as much as possible.

    What you can do:

    Review the usage of water bottles, straws, cutlery, and other disposable items that could be replaced with more environmentally friendly alternatives.

    Work closely with your suppliers to see if they can provide food and ingredients without single-use plastic.

    yellow plastic bag over blue background

    4. Switch from paper diaries to digital food safety

    Most restaurants, coffee shops and bars still use paper diaries for their food safety checks. But gone are the days where you needed to rely on traditional, paper-based (and time-consuming) methods.

    Make the switch to digital with a food hygiene app. This will save you time, cut costs, and, of course, reduce your carbon footprint.

    CEO of Farm Girl, Anthony Hood, says that ““Hubl [a compliance app] being completely paperless is brilliant, it makes things much easier” and that it “has been super beneficial in helping us keep on top of things”.

    5. Recycle

    This one may seem obvious, but making sure you always recycle is critical in ensuring that your operations are more sustainable. Recycling helps reduce pollution and means that less natural resources are used.

    Make sure you’ve got all the necessary bins to recycle cardboard, glass and aluminium. You should also have a food waste bin and a general waste bin.

    6. Reduce restaurant food waste

    According to Business Waste, almost 50% of all food waste takes place in the hospitality industry. What’s more, according to Deloitte, 44% of consumers value waste reduction as a sustainable practice.

    Let’s start with prevention. Make sure you don’t buy excess food and ingredients – purchase only what you need given your restaurant’s demand. Speak with your team so they can help track if you are buying more raw materials than needed.

    It’s a good idea to re-evaluate food portions and organise your stock in an effective manner so that no food is wasted.

    Remember: You should dispose of food waste properly in dedicated food waste bins.

    If you do end up with a food surplus, you may want to consider using a food waste app, for instance.

    recycling symbol over blue background to illustrate restaurant sustainability

    7. Train your team

    Providing adequate training can engage and encourage your team to help you in transforming your restaurant practices.

    You can organise a meeting about sustainability and invite your team to share their own ideas and share any advice that they may have.

    There are many sustainability courses available which could be beneficial for both your team, your business – and the planet.

    8. Reduce water consumption

    Reducing water consumption in your restaurant can help reduce carbon emissions.

    From cooking to cleaning, a lot of water is used in food establishments.

    What you can do:

    • Check toilets, pipes and sinks for leaks regularly & repair them straight away
    • Upgrade your dishwasher to a more eco-friendly, water-efficient model
    • Install motion-sensor taps for smarter water consumption
    • Make sure the dishwasher is always full

    9. Choose eco-friendly appliances

    Restaurant kitchens boast a myriad of appliances which use both water and energy.

    When choosing a new appliance, look for those that will have a smaller environmental impact. Opt for more energy-efficient appliances with an A rating, and always read through product information before making a decision.

    It’s also important to maintain your existing equipment to ensure it runs efficiently.

    yellow microwave over blue background to illustrate choosing eco-friendly appliances

    10. Avoid using disposable menus

    Reduce paper waste by opting for more durable menu designs that ensure greater longevity.

    You could consider laminating the menu design (and cleaning it on a regular basis), or even opting for a digital solution.

    11. Evaluate your cleaning practices

    Cleaning products can contain a lot of chemicals that are harmful to the planet. Take this into consideration when buying new products, and make sure to read all the labels.

    There is an increasing number of eco-friendly alternatives that you can choose from to help minimise pollution.

    12. Partner with green suppliers

    Choose your suppliers carefully and ask them about their sustainability practices. You can discuss deliveries, materials, and their compliance with environmental legislation.

    Evaluate your supplier’s sustainability efforts before awarding a contract for their products or services.

    This way, you can encourage your suppliers to rethink their processes, and influence the sustainability of your supply chain – not just of your restaurant.

    13. Opt for seasonal foods and ingredients

    Purchasing seasonal ingredients can help minimise the environmental impact associated with your dishes.

    This is not to say you should change your menu every season. Simply start by trying to incorporate more seasonal options as these are usually grown closer to where they are sold.

    14. Get your customers involved

    Make sure that your customers know of all your sustainability initiatives – and encourage them to share advice and renew their efforts too. The more people involved in the process, the bigger the impact.

    Tip: If customers don’t finish their food, you can encourage them to take their leftovers to minimise waste.

    drawing of three people to illustrate restaurant clients

    15. Stay informed and do your research

    A vital step in making your restaurant more sustainable is keeping informed of the latest research and advice. This way, you can quickly update your practices accordingly.

    There’s always room for improvement. Being more environmentally friendly is not a static event, but a continuous process.

    Restaurant sustainability practices

    There are many steps you can take to ensure your restaurant is more environmentally friendly. Start with smaller changes that are easier to implement and go from there.

    Here at Hubl, we love talking about all-things hospitality. Whether you’re wondering whether you should go digital with your food hygiene records, or researching the latest coffee shop trends, we’ve got you covered.

    –

    *Sustainability key to hospitality’s prosperity, UKHospitality, Published 2020, Accessed December 2021

    Running a café or coffee shop? Our food safety for cafés page covers the checks a one or two person operation can actually keep up with, and the allergen record behind the counter.

  • Restaurant & Bar Tech Live 2021 – see you there!

    Restaurant & Bar Tech Live 2021 – see you there!

    We’re happy to announce that we’ll be showcasing the Hubl app for the first time at the industry-renowned Restaurant & Bar Tech Live, which will take place at ExCel London on the 9th and 10th of November. The event is free to attend and we’d love to see you there – you can find us on stand F51.

    The Restaurant & Bar Tech Live brings together over 300 cutting-edge suppliers and plays host to over 200 fascinating seminars. The event gives you exclusive, invaluable access to the newest technology trends, equipping you with the tools you need to succeed in the ever-changing hospitality industry.

    Whether you are a restaurant manager, chef, entrepreneur, takeaway owner or private caterer, there is something for everyone at the much-anticipated Restaurant & Bar Tech Live.

    From restaurant robots and smart ordering systems to food safety apps (like Hubl), the event showcases incredible hospitality innovations and advancements.

    restaurant & bar tech live banner promoting the 2021 event

    Hospitality debates, seminars, exhibitors & networking

    As well as giving you access to unique solutions, the Restaurant & Bar Tech Live 2021 allows you to network with like-minded people. There’s a dedicated networking space at the event, where you can take the time to meet other hospitality professionals and make invaluable connections.

    Other great features of the event are the panel debates and seminars, where you can learn from industry experts about all-things hospitality, from consumer trends to workforce engagement and growth acceleration.

    Whether you’re looking for advice on systems and automation, or even augmented reality, you’re sure to find it at the event.

    Hubl app – exhibiting on stand F51

    If you’re going to the event, don’t forget to stop by the stand F51. It’s not far from the Keynote Theater 2 and the VIP Lounge.

    Check out our dedicated event page.

    Some of the things we’ll be doing at the Restaurant & Bar Tech Live 2021:

    • Interactive demos of the Hubl app
    • Sharing unmissable offers and discounts
    • Discussing the benefits of going digital (and ditching all the food safety paperwork!)
    • Talking about our all-round solutions for food safety compliance

    You can request a meeting with us at the event too. Got any questions? Drop us an email: support@cfscompliance.co.uk

    What is Hubl? Hubl is an innovative food safety app with checklists, food temperature logs, delivery records, allergens menu, and more. It’s designed to make life easier for hospitality teams, and provide greater oversight of operations. An all-round solution for food safety management, Hubl replaces costly, time-consuming paperwork with an intuitive, easy-to-use app. Hubl is used by 70+ food businesses across the UK, including restaurants, cafes, pubs and bakeries.

    Our team is looking forward to meeting you – and telling you all about Hubl.

    restaurant with lots of people

    Hubl is helping food businesses get a higher food hygiene rating

    Record keeping is something EHOs look at during inspections. The Hubl app keeps your checklists, temperature logs, and more, all in one place, so that you can show how you manage food safety.

    EHO inspection on the horizon? Show environmental health officers all your checks and records through Hubl – it’s as simple as tapping a few buttons.

    Key benefits of the app:

    • Saves time by providing the right checks at the right time
    • Cuts costs by eliminating the need for paper
    • Provides best-practice guidelines based on FSA guidance
    • It’s better for the environment
    • Gives greater oversight of your operations (whether you own a single or multi-site business)
    • Allows for accountability
    • Gives great visibility of issues and priorities

    Free tickets for attendees

    One of the best things about the Restaurant & Bar Tech Live is that it’s free to attend. You simply need to request your free ticket here.

    Visitors at the Restaurant & Bar Tech Live usually include restaurant owners, front-of-house managers, food & beverage wholesalers, private caterers, technical advisers and more.

    The event gives you the opportunity to discover new tech solutions, network with experts, attend insightful seminars and source products or services, making for an unmissable experience for anyone in the hospitality industry.

    ExCel London – 9th-10th of November 2021

    ExCel London is a well-known exhibition and international convention centre, playing host to many world-leading events.

    Getting to ExCel London is easy. If you’re taking public transport, you can access the venue via two DLR stations – Prince Regent and Custom House. If you’re driving, ExCel London is easily accessible from the M11, the A13 and the North Circular (A406). There is on-site parking for 3,000 vehicles.

    For more information on exhibitors, panel debates and seminars, visit the event page. This will allow you to plan your visit so you can make the most of your experience.

    Thousands of hospitality professionals attend the Restaurant & Bar Tech Live for the many opportunities it provides. Don’t miss out – request your free tickets today.

    See you there.

  • How to develop a restaurant menu

    How to develop a restaurant menu

    Creating a food menu isn’t always straightforward. From dish selection to physical presentation, there are numerous factors to consider.

    Here’s our complete guide on how to develop a restaurant menu that is both informative and enticing – and ultimately drives business.

    What is a menu & why is it important?

    A restaurant menu is a list of all the available food and drink offered to customers, along with their respective prices.

    A menu provides an instant snapshot of your product offering, giving customers choices over what to eat and drink.

    Did you know? “Menu” derives from the Latin word “minutus”, which means “something made small”.

    The purpose of a menu is first and foremost to inform customers and prospects about your restaurant. It is also a great sales tool and a direct way of communicating your brand.

    Menus impact profitability. In fact, a well-executed menu can boost a restaurant’s profits by 10-15% on an ongoing basis*. This is why it’s so crucial to create a good restaurant menu.

    person holding a restaurant menu

    How to build a menu for a restaurant

    If you’re wondering how to develop a restaurant menu, it’s a good idea to think about the following:

    • Food & drink selection
    • Pricing & costs
    • Format
    • Design & Layout
    • Customers
    • Competition

    The customer comes first

    As with any other marketing undertaking, always keep your customers in mind.

    You want the dish selection, layout and pricing to be appealing to your target audience.

    As such, you may want to undertake some market research. Here are some questions to get you started:

    • What are the preferences of my target customers?
    • What is their buying power?
    • What kind of foods are trending? (think about the growing appetite for brunches!)
    • What kind of values do they uphold? (think about eating restrictions and sustainability, for example)
    • What design styles appeal to them?

    Don’t forget to check out the competition too. This can help inspire your choices and guide decision-making.

    Food & beverage selection: what’s on the menu?

    There isn’t a single recipe for success when it comes to developing a restaurant menu.

    Your main goal should be to offer something that’s different and better than your competitors. This could be an improved dish, a secret specialty, or a lower price point, for instance.

    There are different types of menus – from fixed and seasonal to a la carte and du jur. Think about what would work best for your business, and don’t be afraid of a bit of trial and error as it’s all part of the process.

    It’s a good idea to offer your customer a variety of choices given they may have different food preferences, requirements or restrictions. However, offering too many choices can be overwhelming for customers – and staff may struggle to ensure quality standards are met.

    Another important consideration to make is the availability of ingredients – will you be able to obtain fresh, high-quality ingredients for the dishes you want to sell? And are they affordable?

    A great starting point for deciding what will go on the menu is brainstorming with your chef – and go from there.

    restaurant chalkboard mentioning brunch menu

    Pricing items for maximum profitability

    The prices you set for food and beverages directly affect your profitability, so make sure to evaluate them carefully and thoroughly.

    • Cost: Start by working out the costs of food. You don’t want to charge customers less than what you spend.
    • Competition: What are your competitors charging? Check out similar restaurants and geographically close locations too.
    • Strategic Positioning: How do you want customers to perceive your offerings? Could a higher price indicate premium products? Think about the value you’re offering to customers and remember that this goes beyond food – service and atmosphere are key.
    • Future: Think about how things may change in the short and long term, and account for risks like ingredient cost increases.

    Format: paper and digital menus

    As technology continues to grow and evolve across all industries, you may want to consider having a digital menu option.

    Due to the covid-19 pandemic, many restaurants introduced QR codes, giving customers a safe, no-touch option to access menus and order food**.

    Digital menus allow restaurants to save on paper and other printing-related costs. They also allow for menu changes to be made more quickly and easily, so you can adapt to any changes in circumstances or costs, for instance.

    Presentation makes perfect

    Just like people make judgements on books based on their covers – they make judgements on your food (and restaurant) based on your menu.

    Make sure your restaurant menu is “scannable” by choosing an easy-to-read font and size, as well as clearly identifying each different section.

    You want the whole reading experience to be as enjoyable as possible. You wouldn’t want someone to struggle to read what your restaurant has to offer. You wouldn’t want someone to struggle to find a specific dish either.

    Research says that, when it comes to reading a menu, our eyes tend to gravitate towards the upper right-hand corner*, which is why this is often called the “sweet spot” of a menu. This may depend on the layout of the menu, however.

    Tip: Utilising “eye magnets” can help draw attention to specific items you want to promote. Consider emphasising the most profitable items by using visual aids and making them appear more prominently.

    On photos & images:

    According to research from menu engineer Gregg Rapp*, “using a photograph can increase sales of an item by as much as 30% when there is just one photograph on the page”.

    Rapp highlights that the more visual cues there are on a page, the smaller their impact.

    There is often the perception that menus with lots of images and photographs indicate a lower-end restaurant; so keep in mind what type of eatery you’re managing.

    table with food, cuttlery and a restaurant menu

    Just like with any other marketing tool, psychology plays a great role in what makes a menu great.

    This being said, colour can have an emotional impact on customers, so make sure to investigate the impact of your colour choices (and learn from colour theory!).

    How to develop a menu: summary

    Creating a restaurant menu can be challenging, but it can also be great fun. If anything, it’s real evidence of your business coming to life.

    We hope this article gave you some pointers on which considerations to make when putting together a great restaurant menu and how to maximise profitability. Don’t forget to consider:

    • Your target market: who are they? what are they looking for?
    • Pricing and costs of food and ingredients
    • Your competitors: how is your menu different and better?
    • Presentation: think about format, imagery and content

    –

    Here at Hubl, we love all things food and hospitality. That’s why we’ve created a food safety app to give you one less thing to worry about when it comes to running a successful restaurant.

    Designed by industry experts, our app features checklists, delivery and temperature logs, and much more, removing the guesswork out of food safety and health & safety due diligence. Book a free 14-day trial today.

    –

    References

    *Menu Engineering: How to Raise Restaurant Profits 15% or More; Gregg Rapp; Accessed July 2021

    **7 restaurant technology trends to watch in 2021, EHL Insights, Accessed July 2021