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Writer's pictureRachel Furlong

Frozen food safety in hospitality: best practices and key facts

Frozen food safety plays a crucial role in the hospitality industry, offering convenience, cost savings, and reduced waste. However, proper handling of frozen foods is essential to ensure safety and quality. 


Restaurants, cafes, coffee shops, care homes, and other hospitality settings must adhere to strict guidelines to prevent foodborne illnesses and maintain high standards.


Importance of frozen food safety


Food safety is a significant concern in the hospitality sector, as foodborne illnesses can lead to severe health consequences and damage to an establishment’s reputation. According to the World Health Organization (WHO), approximately 600 million people fall ill each year due to contaminated food, with around 420,000 deaths globally. 


In the UK, the Food Standards Agency (FSA) estimates that around 2.4 million cases of foodborne illness occur each year. Proper handling and storage of frozen food can significantly reduce these risks.



Open freezer


Key safety guidelines for frozen food


Proper storage

Frozen foods should be stored at -18°C or lower to prevent the growth of harmful bacteria. This temperature halts the growth of microorganisms, ensuring the food remains safe for consumption. Regularly check and record freezer temperatures to ensure compliance.


Avoid freezer burn

Freezer burn occurs when frozen food is exposed to air, causing dehydration and oxidation. This not only affects the food’s texture and flavour but also reduces its nutritional value. To prevent freezer burn, use airtight packaging and avoid storing food for extended periods. Labelling food with the date of freezing helps manage stock rotation and minimise waste.


Thawing safely

Thawing is a critical step in frozen food safety. Incorrect thawing can lead to the growth of harmful bacteria. The safest methods for thawing frozen food include:


  • Refrigeration: Thaw food in the refrigerator at a temperature of 5°C or lower. This method is the safest but requires time, so plan ahead.

  • Cold Water: Place the food in a leak-proof plastic bag and submerge it in cold water. Change the water every 30 minutes to maintain a safe temperature.

  • Microwave: Use the microwave's defrost setting if the food will be cooked immediately after thawing.

  • Cooking from frozen: Some foods can be cooked directly from frozen, such as vegetables and pre-cooked meals. Ensure the food reaches the recommended internal temperature to kill any bacteria.



Frozen food safety


Avoid refreezing

Once food has been thawed, it should not be refrozen unless it has been cooked first. Refreezing can cause the growth of bacteria and affect the food's quality. For example, raw meat that has been thawed should be cooked before freezing again.


Cross-contamination prevention

Keep raw and cooked foods separate to prevent cross-contamination. Use different utensils, cutting boards, and storage containers for raw and ready-to-eat foods. Clean and sanitise surfaces regularly.


Properly stored frozen foods can last for several months. For example, frozen vegetables can last up to 12 months, while meat can remain safe for up to 6-12 months.


The FSA recommends using temperature probes to ensure that frozen food is kept at the correct temperature, reducing the risk of foodborne illness.


Adhering to frozen food safety guidelines is essential for all hospitality settings. By implementing proper storage, thawing, and handling practices, businesses can ensure the safety and quality of their food offerings, protect their customers, and uphold their reputation. 


Regular staff training on food safety practices is crucial in maintaining these standards and reducing the risk of foodborne illnesses.

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